Sunday, September 5, 2010

Safaricom customer service

In today’s highly competitive business scenario, gaining the trust of customers is no easy job. It may take less than a year or a couple of years or even a decade to build a rapport. And to maintain the reputation all depends on handling the customers to their satisfaction. Effective customer service is one of the key criterions to gain their trust. Safaricom, a decade plus old mobile communication brand is a honcho in Kenya; this leadership position is achieved with its commitment to customer satisfaction. The high level of Safaricom customer service has made it all possible.

A dedicated Safaricom customer care centre operates round the clock to cater to the 12 million plus subscribers in the region. Retail outlets are there in most parts of the country including the major cities Mombasa, Kisumu, Nakuru and Eldoret. Besides, its nationwide dealerships facilitate customers to have access to its products and services easily.

To reach the greatly trained executives of the Safaricom customer care centre, you can dial toll free numbers or chargeable numbers as per your convenience. You can also send emails to the Safaricom customer service team and place your requests, enquiries, complaints, and the like. Given below are the customer service numbers with email ids:
• Prepaid: 100 (Free) from your Safaricom line or +254 20 427 2100 (chargeable); email: customercare@safaricom.co.ke
• Postpaid: 200 (Free) from your Safaricom line or +254 20 427 2200 (chargeable); email: advantage@safaricom.co.ke
• Data Enquiries: 200 (Free); email: mobileoffice@safaricom.co.ke

20 comments:

  1. Safaricom Customer Care services is up to the mark and still going up to reach at the higher level of achievement ... I m a sincere customer of a safaricom netwrok...


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  2. hi safaricom customer care, am one of your customer from Kisii . i bought a laptop some 6 months ago on Monday i started showing some vertical lines with colors.the same day i was starting my exems and all my notes are in that laptop.what happened to it? and to all you products fail sometime or it is the manufacturers.

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  3. Hi Iam abubakar and Iam a safaricom customer but very dissapointed with the customer care service co my wife sent money to the wrong person on the 23 june 2015 at around 8pm we tried calling the customer care desk for almost an hour so that we can get a reversal but it was all in vain we could not go through and that was the end of the money she sent to the wrong guy. BOB you need to do something to this sector the are sleeping man

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  4. I want to get kcb mpesa loans and this is my Crb clearance certificate

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  5. I made a mistake putting money in the wrong paybill number and you people are taking too long to respond. not make me regret joining this network.

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  6. Safaricom customer care has become too incompetent to address customers' concerns. I am extremely disapointed with the casual manner in which safaricom treats its loyal customers. I regret joining this network

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  7. With all due respect am not sure this safaricom customer care serves any purpose. I get unauthorized access to my phone details, logs and messages from your system, I call safaricom and complain and am asked to go report to police, get a statement just to get help as to how this happened? I think its ridiculous given I offered al, identity and offered to okay my details being checked out, even presenting myself to a customer care center! I think its a shame and am so dissapointed.0727771101

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  8. With all due respect am not sure this safaricom customer care serves any purpose. I get unauthorized access to my phone details, logs and messages from your system, I call safaricom and complain and am asked to go report to police, get a statement just to get help as to how this happened? I think its ridiculous given I offered al, identity and offered to okay my details being checked out, even presenting myself to a customer care center! I think its a shame and am so dissapointed.0727771101

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  10. how do serve people who are in need ,when all these line so called customer care take the the whole day before connecting

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  11. your customer care is incompetent,give your customer a hotline number where you can assist in time of need and emergencies

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  12. I would like to know the owner of this number - 0726 095073, because it smsed me insulted and threatened me on saturday 6th August 2016. I have tried to call the Number in vain. I smsed back but got no response. I am worried. My number is 0729 905667

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  13. Have you not yet given us a simple formulation to Block disturbing SMS from unknown numbers? Doesn't it irritates?

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  14. Under 24/7 you do work, I need a refresh from your service,give us simple formulation to stop stray SMS from devilish senders who screw us with bad, you know, Bad language on our screens!Reply.

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  15. I have a complain.I sent money(airtime) to 0708453317 but he has refused to refund it back please help.

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  16. Hi, i have been debited on top up for okoa jahazi that i only got an sms confirmation snd not the airtime. My tel 0700050496

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  17. Hi Safaricomcare.Tell me how to unsubscribe from Lotto.

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  18. Hae Safaricom, Am an M.pesa agent, my till can't do simswap for more than an year now, what might be a problem?

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  19. Hae Safaricom, Am an M.pesa agent, my till can't do simswap for more than an year now, what might be a problem?

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  20. I agree that the customer care with Safaricom is the worst case scenario.Today i tried several times to get in touch but ended up futile calls.How do you even do a sim swap?Kimathi branch manager is a failure.I think Safaricom needs to have more energetic,earger to learn rather than someone telling you that i have worked with the company for certain time and doing nothing to improve the service within their jurisdition.Come on Safaricom

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