In today’s highly competitive business scenario, gaining the trust of customers is no easy job. It may take less than a year or a couple of years or even a decade to build a rapport. And to maintain the reputation all depends on handling the customers to their satisfaction. Effective customer service is one of the key criterions to gain their trust. Safaricom, a decade plus old mobile communication brand is a honcho in Kenya; this leadership position is achieved with its commitment to customer satisfaction. The high level of Safaricom customer service has made it all possible.
A dedicated Safaricom customer care centre operates round the clock to cater to the 12 million plus subscribers in the region. Retail outlets are there in most parts of the country including the major cities Mombasa, Kisumu, Nakuru and Eldoret. Besides, its nationwide dealerships facilitate customers to have access to its products and services easily.
To reach the greatly trained executives of the Safaricom customer care centre, you can dial toll free numbers or chargeable numbers as per your convenience. You can also send emails to the Safaricom customer service team and place your requests, enquiries, complaints, and the like. Given below are the customer service numbers with email ids:
• Prepaid: 100 (Free) from your Safaricom line or +254 20 427 2100 (chargeable); email: firstname.lastname@example.org
• Postpaid: 200 (Free) from your Safaricom line or +254 20 427 2200 (chargeable); email: email@example.com
• Data Enquiries: 200 (Free); email: firstname.lastname@example.org