Tuesday, September 14, 2010

Safaricom Foundation social works

Safaricom Foundation has donated Kshs75 million towards water projects in Arid and Semi Arid areas under the Maji na Uhai initiative being implemented by Kenya Red Cross Society and Action Aid.

Safaricom Foundation Chairman Mr. Les Baillie said the funds will be spread among several projects across the country for a period of three years, and will go a long way in improving access to safe and clean water within the selected areas.

Areas identified to benefit from the donation include Mombasa, Kibwezi, Nyeri East, Wajir, Machakos, Transmara, Makueni and Garbatulla.At the same event, the Safaricom Foundation and the Vodafone Group Foundations donated an extra 50,000 Sterling Pounds towards recovery efforts of communities affected by floods caused by the just ended long rains.

The floods left an estimated 89 people dead, 11,500 households displaced, 69,034 people displaced and over 130,244 people affected countrywide.

Monday, September 13, 2010

Safaricom Sportsperson of the Year Awards

This year’s edition of the Safaricom Sportsperson of the Year Awards (SOYA) awards was launched today, with the listed telecoms operator committing Sh7 million worth of support to the event.

The country’s premier sports fete, in its seventh year since inception by athletics legend and former world marathon record holder Paul Tergat, was launched at Safaricom House during a function presided over by Safaricom CEO Michael Joseph.

Speaking during the launch, Mr Tergat noted that the level of most sporting disciplines in Kenya had improved since the start of the Safaricom SOYA Awards, with some sportsmen and women, who were earlier recognized as promising talent, maturing into international champions of repute, bringing immense honour to the country.

“Safaricom SOYA Awards have in a major and positive way made tremendous contribution to the development of sports in Kenya. The benefits from success in sports for us as a country cannot be over-emphasised and any investment in sports, especially accompanied with proper management, guarantees enduring returns”, Mr Tergat said. He pointed out the role sports had played in building national cohesion, restoration of national pride and marketing Kenya internationally and generating positive publicity for the country.

Monday, September 6, 2010

Safaricom Prepaid Service

The Safaricom PrePay service allows the freedom and flexibility to pay as you use. With PrePay you can choose a tariff plan that suits your communication lifestyle. You can also choose from our wide range of recharge methods and top-up denominations to suit your budget.

The PrePay service comes with a host of value added services including International Dialing, Voice mail, PrePay Roaming; FREE Customer Care Access, FREE Tariff Migration, Loyalty Scheme and Directory and Information Services.

Credit Advance Service
Safaricom credit advance service a new and revolutionary service enables

PrePay subscribers access airtime on credit and pay later when in situations where they cannot immediately purchase airtime or during emergencies.

It’s easy and convenient. Simply dial *131#

Safaricom customer views

‘Online’ is the buzzword today in every existing segment. With the Internet serving as an easy medium for voicing of opinions, publishing of feedback, reviews, comments, etc., the vast world has truly turned into a tiny global village! You can read customer views in the blog forums and reviews on any product of any segment. For example, if you are using a mobile phone handset of a particular brand, you will come across countless customer views and reviews. Coming across Safaricom reviews and Safaricom customer views are no exception. If you are a Safaricom user, you can write Safaricom reviews – your real experiences in the Safaricom live site; there are other platforms as well.

If you are all geared up to buy a Safaricom prepaid or postpaid connection or data service, it is quite natural to first read Safaricom reviews and Safaricom customer views. Several aspects have been delved in the reviews; one such review has spoken volume about the 191 Directory Services. By dialing 191, you can reach an operator who will give you the number or address you request; up to two numbers can be requested per call. An amount of Kshs.20 gets deducted per call.

Safaricom customer views also delve on the dedicated customer support numbers for the various accounts a subscriber may have. It may happen that your M-PESA account may mistakenly get registered under somebody else. Once you dial 234, the M-PESA Customer Support number, your request gets processed after a verification.

Sunday, September 5, 2010

Safaricom customer service

In today’s highly competitive business scenario, gaining the trust of customers is no easy job. It may take less than a year or a couple of years or even a decade to build a rapport. And to maintain the reputation all depends on handling the customers to their satisfaction. Effective customer service is one of the key criterions to gain their trust. Safaricom, a decade plus old mobile communication brand is a honcho in Kenya; this leadership position is achieved with its commitment to customer satisfaction. The high level of Safaricom customer service has made it all possible.

A dedicated Safaricom customer care centre operates round the clock to cater to the 12 million plus subscribers in the region. Retail outlets are there in most parts of the country including the major cities Mombasa, Kisumu, Nakuru and Eldoret. Besides, its nationwide dealerships facilitate customers to have access to its products and services easily.

To reach the greatly trained executives of the Safaricom customer care centre, you can dial toll free numbers or chargeable numbers as per your convenience. You can also send emails to the Safaricom customer service team and place your requests, enquiries, complaints, and the like. Given below are the customer service numbers with email ids:
• Prepaid: 100 (Free) from your Safaricom line or +254 20 427 2100 (chargeable); email: customercare@safaricom.co.ke
• Postpaid: 200 (Free) from your Safaricom line or +254 20 427 2200 (chargeable); email: advantage@safaricom.co.ke
• Data Enquiries: 200 (Free); email: mobileoffice@safaricom.co.ke

Friday, September 3, 2010

Safaricom Corporate Governance

At Safaricom, we are committed to the highest level of corporate governance, which we consider critical to business integrity and to maintaining investors’ trust in the Company. We foster a culture that values and rewards the highest ethical standards and personal and corporate integrity. The Company expects all its directors and employees to act with honesty, integrity and fairness. The Company strives to act in accordance with the laws of Kenya and observes and respects the cultures of the Kenyan people.

The Company has adopted a Code of Conduct, which complies with the highest standards of integrity, honesty and ethics in dealing with all its stakeholders, including directors, managers, employees, customers, suppliers, competitors, shareholders and society at large. The Code also stipulates policies and guidelines regarding the personal conduct of employees. All new staff receive a copy of the Code and a presentation on the Code as part of the induction process

Wednesday, September 1, 2010

About Safaricom

Safaricom, which started as a department of Kenya Posts & Telecommunications Corporation, the former monopoly operator, launched operations in 1993 based on an analogue ETACS network and was upgraded to GSM in 1996 (license awarded in 1999)

Safaricom Limited was incorporated on 3 April 1997 under the Companies Act as a private limited liability company. It was converted into a public company with limited liability on 16 May 2002.

By virtue of the 60% shareholding held by the Government of Kenya (GoK), Safaricom was a state corporation within the meaning of the State Corporations Act (Chapter 446) Laws of Kenya, which defines a state corporation to include a company incorporated under the Companies Act which is owned or controlled by the Government or a state corporation. Until 20 December 2007, the GoK shares were held by Telkom Kenya Limited (“TKL”), which was a state corporation under the Act.

Following the Offer and sale of 25% of the issued shares in Safaricom held by the GoK to the public in March 2008, the GoK ceased to have a controlling interest in Safaricom under the State Corporations Act and therefore the provisions of the State Corporations Act shall no longer apply to it.