Help & Support @ safaricom

Safaricom is a leading provider of converged communication solutions, operating on a single business driver that has a peerless understanding of voice, video and data requirements.

We are a “one stop shop” for integrated and converged data and voice communication solutions. Safaricom with its countrywide network is the only network that can provide broadband high-speed data to its customers through its 3G network, Wimax and fibre.

Our services are all geared towards growth. We seek to make positive contributions to communities in direct ways through value added services and financial support for community projects. Our commitment in giving back to the society seeks to address Health, Sports, Culture, Environment and Education.

Our people make Safaricom exceptionally successful and we always seek to attract, develop, reward and retain outstanding individuals who we are committed to offering challenging responsibilities and development opportunities.

To get in touch with the Safaricom concerning your enquiries, call:

PrePaid: Call 100 (Free)
Or +254 20 427 2100 (chargeable)
Email: customercare@safaricom.co.ke

PostPaid/Advantage: 200 (Free)
Or +254 20 427 2200 (chargeable)
Email: advantage@safaricom.co.ke

Safaricom Limited
P.O.Box 46350, 00100 Nairobi.
Telephone: +254 20 427 3272
Website: www.safaricom.co.ke