In today’s highly competitive business scenario, gaining the trust of customers is no easy job. It may take less than a year or a couple of years or even a decade to build a rapport. And to maintain the reputation all depends on handling the customers to their satisfaction. Effective customer service is one of the key criterions to gain their trust. Safaricom, a decade plus old mobile communication brand is a honcho in Kenya; this leadership position is achieved with its commitment to customer satisfaction. The high level of Safaricom customer service has made it all possible.
A dedicated Safaricom customer care centre operates round the clock to cater to the 12 million plus subscribers in the region. Retail outlets are there in most parts of the country including the major cities Mombasa, Kisumu, Nakuru and Eldoret. Besides, its nationwide dealerships facilitate customers to have access to its products and services easily.
To reach the greatly trained executives of the Safaricom customer care centre, you can dial toll free numbers or chargeable numbers as per your convenience. You can also send emails to the Safaricom customer service team and place your requests, enquiries, complaints, and the like. Given below are the customer service numbers with email ids:
• Prepaid: 100 (Free) from your Safaricom line or +254 20 427 2100 (chargeable); email: customercare@safaricom.co.ke
• Postpaid: 200 (Free) from your Safaricom line or +254 20 427 2200 (chargeable); email: advantage@safaricom.co.ke
• Data Enquiries: 200 (Free); email: mobileoffice@safaricom.co.ke
Showing posts with label safaricom customer service. Show all posts
Showing posts with label safaricom customer service. Show all posts
Sunday, September 5, 2010
Wednesday, September 1, 2010
About Safaricom
Safaricom, which started as a department of Kenya Posts & Telecommunications Corporation, the former monopoly operator, launched operations in 1993 based on an analogue ETACS network and was upgraded to GSM in 1996 (license awarded in 1999)
Safaricom Limited was incorporated on 3 April 1997 under the Companies Act as a private limited liability company. It was converted into a public company with limited liability on 16 May 2002.
By virtue of the 60% shareholding held by the Government of Kenya (GoK), Safaricom was a state corporation within the meaning of the State Corporations Act (Chapter 446) Laws of Kenya, which defines a state corporation to include a company incorporated under the Companies Act which is owned or controlled by the Government or a state corporation. Until 20 December 2007, the GoK shares were held by Telkom Kenya Limited (“TKL”), which was a state corporation under the Act.
Following the Offer and sale of 25% of the issued shares in Safaricom held by the GoK to the public in March 2008, the GoK ceased to have a controlling interest in Safaricom under the State Corporations Act and therefore the provisions of the State Corporations Act shall no longer apply to it.
Safaricom Limited was incorporated on 3 April 1997 under the Companies Act as a private limited liability company. It was converted into a public company with limited liability on 16 May 2002.
By virtue of the 60% shareholding held by the Government of Kenya (GoK), Safaricom was a state corporation within the meaning of the State Corporations Act (Chapter 446) Laws of Kenya, which defines a state corporation to include a company incorporated under the Companies Act which is owned or controlled by the Government or a state corporation. Until 20 December 2007, the GoK shares were held by Telkom Kenya Limited (“TKL”), which was a state corporation under the Act.
Following the Offer and sale of 25% of the issued shares in Safaricom held by the GoK to the public in March 2008, the GoK ceased to have a controlling interest in Safaricom under the State Corporations Act and therefore the provisions of the State Corporations Act shall no longer apply to it.
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