Safaricom Prepaid Service

The Safaricom PrePay service allows the freedom and flexibility to pay as you use. With PrePay you can choose a tariff plan that suits your communication lifestyle. You can also choose from our wide range of recharge methods and top-up denominations to suit your budget.

The PrePay service comes with a host of value added services including International Dialing, Voice mail, PrePay Roaming; FREE Customer Care Access, FREE Tariff Migration, Loyalty Scheme and Directory and Information Services.

Credit Advance Service
Safaricom credit advance service a new and revolutionary service enables

PrePay subscribers access airtime on credit and pay later when in situations where they cannot immediately purchase airtime or during emergencies.


It’s easy and convenient. Simply dial *131#

Safaricom Corporate Governance

At Safaricom, we are committed to the highest level of corporate governance, which we consider critical to business integrity and to maintaining investors’ trust in the Company. We foster a culture that values and rewards the highest ethical standards and personal and corporate integrity. The Company expects all its directors and employees to act with honesty, integrity and fairness. The Company strives to act in accordance with the laws of Kenya and observes and respects the cultures of the Kenyan people.

The Company has adopted a Code of Conduct, which complies with the highest standards of integrity, honesty and ethics in dealing with all its stakeholders, including directors, managers, employees, customers, suppliers, competitors, shareholders and society at large. The Code also stipulates policies and guidelines regarding the personal conduct of employees. All new staff receive a copy of the Code and a presentation on the Code as part of the induction process